Shipping policy
The Products will be delivered to the place indicated by the User on the Purchase Order form within an average of 7 working days after processing the Purchase Order. For International shipping, orders may take up to 15 working days after the Purchase Order.
Notwithstanding the foregoing, the delivery expected time may be extended after the Purchase Order has been processed during high volume orders period (Diwali, Christmas, Eid, Holidays, Sales, etc.)
BRISK currently ships to all countries it operates in. The list is mentioned below:
- India, Kuwait, UAE, KSA, Qatar, Oman, Bahrain, Jordan and Egypt
Any shipment outside the listed countries, consumer can reach out to BRISK via Email Address to info@briskpadel.com to verify if the Order can be shipped.
BRISK ships all orders through an external logistics company contracted for this purpose.
This being so, the User must contact the logistics operator directly in order to obtain tracking information of the order status, whose details will be provided via e-mail by BRISK when the order leaves the warehouse. To agree on any delivery preference or circumstance related to the shipment that has not been specified in the Purchase Order, the User must contact the logistics operator directly.
Likewise, in the event that the delivery is made at a time when the User is not at the delivery address, it will be the logistics operator itself who will contact the User to arrange a new delivery date.
- Shipping costs
Shipping costs will be calculated on the payment screen and prior to the actual execution of the purchase, the User being duly informed in this regard. For shipments whose recipients are not located within the Iberian Peninsula, the shipping price will also be calculated at the time of checkout, and will vary depending on the destination of the shipment.
- Incorrect dispatch
In the event that the User receives a different Product from the one purchased, the User must process the return of the Product received in accordance with the provisions of clause 8.1 of these General Conditions of Purchase, indicating the circumstance of the erroneous shipment. BRISK will contact the User as soon as possible to indicate the steps to follow and resolve this circumstance as soon as possible.
- Damaged dispatch
In the event that the User receives a damaged Product from the one purchased, the User must process the return of the Product received in accordance with the provisions of clause 8.1 of these General Conditions of Purchase, indicating the circumstance with the proof of damage caused to the product upon receiving. BRISK will contact the User as soon as possible to indicate the steps to follow and resolve this circumstance as soon as possible.